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Secret
1: Why
are there so many 'limited offers'?
Secret
2: Why
you shouldn't pay any attention to a 'sale'
Secret
3: The
Selling Cycle - The Kitchen Designer plan
Secret
4: What
is a Kitchen
'Market Demonstration'?
Secret
5: Should
you tell your designer your budget?
Secret
6: How
much does a Kitchen Designer earn?
Secret
7: How
should you prioritise your needs?
Secret
8: Why
do Designers want a sale 'on the night'?
Secret
9: What
do the price & quality have in common?
Secret
10: Your
own made-to-measure kitchen… or is it???
Secret
11: Why
will a Designer decline a request?
Secret
12: How
does a Designer sell 'empty space'?
Secret
13: When
is a 'corner base unit' not a 'corner base'?
Secret
14: Is
there a difference between hiding & integrating?
Secret
15: When
is an oven not an oven???
Secret
16: Is
everything included in your kitchen price?
Secret
17: How
much should you pay for your kitchen?
Secret
18: How
can you find the 'bottom price'?
Secret
19: Don't
get 'ripped off' by the finance package
Secret
20: How
long should your kitchen last for?
Secret
21: What
is the best kitchen guarantee available?
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The
‘market demonstration’ has one main aim behind it – to eliminate
the competition from other kitchen companies.
Imagine that you haven’t
had any other kitchen companies around to visit you. Most people
in that situation wouldn’t dream of making a binding decision
as soon as the first company came to visit them – but
plenty people do.
One of the reasons that
people make such a decision is an effective ‘market demonstration’
by the visiting designer.
The market
demonstration begins by the designer establishing what you know
about the kitchen marketplace.
This is accomplished by
the designer explaining that there are 3 types of sellers that
you can choose to purchase a kitchen from. He asks you for your
input into what other kitchen companies that you know of.
The reason he does
this is so you can prove to yourself how knowledgeable you are
about kitchens – the more you prove to yourself that
you’re aware of what else is out there, the greater the chance
is that you’ll be willing to make a decision on the purchase of
the kitchen immediately.

The
designer then goes on to talk about the quality of manufacture,
and how that can mpact upon the length of time that
a kitchen will last for. He refers to respected industry reports
that will back up his information.
He also probably
carries with him copies of ‘scare stories’. These stories are
of bad experiences that people have had of other kitchen companies.
This is another reason of why the negative publicity within a
national popular newspaper in relation to a bad customer experience
can almost kill off a kitchen company.
‘Guarantees’
are then next on the agenda. The designer will then mention that
you might as well rip up the guarantee given by a DIY firm the
moment that you sign for delivery. He will also assure you that
his particular firm has been around for years, and even if it
did go ‘bump’ – the guarantee is backed up by the payment plan…
a nice link into trying to sell you finance.
The designer will then
‘close’ the market demonstration by saying that his particular
company offers EVERYTHING that ‘specialists’ offer, however at
a price level between DIY and ‘High Street’. The most
common reason given for being able to do this is ‘dealing directly
with the manufacturer’. Is this fiction? You decide.
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